Refund policy

Daddy Cool
Effective Date: June 3, 2026

At Daddy Cool, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return and refund policy subject to the terms and conditions outlined below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

The item must be unused, unworn, and unwashed.
The item must be in its original condition.
All original tags, labels, and packaging must be intact.
The item must not show signs of wear, damage, stains, or alterations.
A valid order number or proof of purchase must be provided.

Daddy Cool reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products purchased during clearance or final sale promotions.
Gift cards or store credits.
Items damaged due to misuse, improper handling, or normal wear and tear.
Products returned without original packaging or tags.

3. Return Request Process

To initiate a return:

Contact our customer support team within 7 days of delivery.
Provide your order number and reason for return.
If approved, return instructions will be provided.
Ship the product according to the instructions provided.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once the returned product is received and inspected:

Customers will receive notification regarding approval or rejection of the refund.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank or payment provider.

5. Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item

Please contact us within 48 hours of delivery with clear photographs of the issue.

After verification, Daddy Cool will provide a replacement or full refund at no additional cost.

6. Exchange Policy

We offer exchanges for:

Size-related issues
Incorrect products received
Manufacturing defects

Exchange requests must be submitted within 7 days of delivery and are subject to stock availability.

7. Return Shipping

If the return is due to a defect, damage, or an error on our part, Daddy Cool will bear the return shipping cost.
For all other returns, customers may be responsible for return shipping charges unless otherwise specified.

8. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may instead request a return after delivery according to this policy.